Program & Integrations Manager

Legacy Service Partners

Program & Integrations Manager at Legacy Service Partners managing ServiceTitan adoption and integrations. Driving partner onboarding, training, and system configurations for improved operational success.

Posted 5/14/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Drive the integration of ServiceTitan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards.
Collaborate with finance, data counterparts, and external ServiceTitan consultants to establish and maintain standardized configurations across the platform.
Own and manage ServiceTitan-Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process.
Regularly review and clean up data in ServiceTitan and legacy systems to maintain data integrity across all partner entities.
Manage relationships with ServiceTitan specialists and internal stakeholders to ensure smooth integration and ongoing support.
Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners.
Partner with the Technology team to execute a comprehensive ServiceTitan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management.
Provide ongoing support for ServiceTitan implementations with a focus on user training, system configurations, and workflows.
Act as the primary onsite project coordinator and point of contact for ServiceTitan implementation strategy, process, and feature adoption across the platform.
Provide end-user support related to Model Tenant workflows, configurations, and best practices.
Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements.

Requirements

What you’ll need

Bachelor's degree in project management, technology, or a related field
4+ years of experience in project management, software implementation, or software support roles
3+ years of hands-on ServiceTitan experience required; STCU certification and familiarity with Sage a plus
Proficiency in data cleanup, maintenance practices, and user role and permission management within ServiceTitan
Proven ability to manage complex, multi-party implementation projects and deliver results on time
Excellent communication, training delivery, and organizational skills
Strong collaborative relationship-building skills across diverse internal and external stakeholders
Familiarity with KPI tracking and data-driven decision making
Proactive and adaptable with the ability to thrive in a fast-paced environment
High willingness to travel to partner company locations across the platform

Benefits

Comp & perks

fully employer-paid medical, dental, and vision options
401(k) with company match
continuous investment in your growth through training and education stipends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceTitandata migrationdata integritydata cleanupuser role managementproject managementsoftware implementationsoftware supportKPI trackingchange management

Soft Skills

communicationtraining deliveryorganizational skillsrelationship-buildingcollaborationadaptabilityproactivityproblem-solvingtime managementstakeholder management

Certifications

STCU certification