Call Center

Legacy Community Health

Bilingual call center specialist scheduling patients and answering healthcare questions for Legacy Community Health in Houston. Verifying referrals, insurance eligibility, and urgent symptoms while supporting clinical teams.

Posted 8/14/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a call-center environment, effectively managing patient inquiries and appointments while maintaining HIPAA compliance. Proficient in using healthcare terminology and collaborating with clinical staff to ensure a seamless patient experience.

Highest-signal resume keywords

Customer Service ExperiencePatient SchedulingHIPAA ComplianceBilingual English/SpanishData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingData EntryMedical TerminologyInsurance TerminologyKeyboard TypingMultitaskingBasic Math SkillsAlphabetical FilingComputer NavigationOnline Forms

Soft Skills

Compassionate AttitudeVerbal CommunicationWritten CommunicationProblem-SolvingDe-Escalation Skills

Tools & Technologies

MS WindowsEmailElectronic FormsWebsites

Industry Keywords

Call-Center EnvironmentPatient InquiriesClinical Office SupportHigh-Risk SymptomsAppointment Requirements

About the role

Key responsibilities & impact

Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment
Assist patients with their needs while maintaining a positive and compassionate attitude
Adhere to scheduled work hours and ensure a seamless experience for callers
Schedule patient appointments following established protocols and procedures
Discuss referrals, insurance status, and eligibility
Stay updated on processes and developments to provide accurate information
Use problem-solving skills and available resources to address patient inquiries
Collaborate with clinical and other departments to meet appointment and treatment requirements
Identify high-risk or urgent symptoms and promptly relay information to clinical staff
Enter patient demographics and log call details accurately into the system
Multitask while speaking on the phone and operating a computer
Apply basic healthcare terminology and maintain HIPAA compliance
Respond to emails and other non-phone inquiries
De-escalate situations and address indicators of patient distress
Perform other related duties as assigned

Requirements

What you’ll need

High school graduate or equivalent required
1-2 years customer service experience highly preferred
Clinical office support experience highly preferred
Customer service orientation
Pleasant, professional, and articulate phone voice
Ability to handle multiple incoming callers/patients, tasks, and responsibilities
Strong verbal and written grammar skills
Accurate keyboard typing, data-entry, and mouse navigation skills
Working computer knowledge of MS Windows, email, online/electronic forms, and websites
Basic knowledge of math and alphabetical or numerical filing may be required
Patient scheduling experience
Punctual attendance with minimal absenteeism
Knowledge of medical terminology and/or insurance terminology preferred
Bilingual English/Spanish strongly preferred, with ability to read, write, interpret, and disseminate information in both languages
Ability to maintain HIPAA compliance

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Long-Term Disability insurance
Life insurance and AD&D
403(b) retirement plan
Employee Assistance Plan
Subsidized gym membership
24-hour travel assistance
Paid Time Off
Company holidays
Bereavement Leave
Flexible Spending Account (FSA)
403(b) Retirement Plan with Company Match
Short-Term Disability
$0 Copay for Legacy Provider visits
$0 Copay for prescriptions filled at Legacy Pharmacies
Travel Insurance
Pet Insurance
Mentorship and development opportunities