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IT Assistant
LefosseAssistente de TI prestando suporte de primeiro nível no Lefosse, escritório jurídico brasileiro. Configurando dispositivos, atendendo chamados e apoiando inventário, manutenção e operações de TI em modelo híbrido.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational technical support skills, including basic configuration of Windows 10/11 and Microsoft Office, along with first-level support and ITSM ticket logging. Capable of collaborating with teams to align IT solutions with operational needs while maintaining attention to detail and clear communication.
Highest-signal resume keywords
Windows 10/11 ConfigurationMicrosoft Office Installation and SupportFirst-Level SupportBasic Active Directory KnowledgeRemote Access Tools Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Networking ConceptsITSM Ticket LoggingHardware AssemblyBasic Active Directory TasksDevice Configuration
Soft Skills
Clear CommunicationAgilityProactivenessAttention to DetailAbility to Follow Instructions
Tools & Technologies
Active DirectoryOffice 365TeamViewerAnyDeskMicrosoft Teams
Certifications & Qualifications
ITIL FoundationMicrosoft 365 Fundamentals
Industry Keywords
Technical SupportPreventive MaintenanceInventory ControlIT Assets ManagementITSM Tools
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide first-level support for basic tickets
- Configure laptops, printers and other basic devices
- Assist with inventory control and preventive maintenance
- Perform basic tasks in Active Directory and Office 365 under supervision
- Assist in organizing scripts and technical manuals under guidance
- Configure and maintain technology devices, including laptops, meeting room equipment, printers and other IT assets
- Collaborate with other departments to ensure IT solutions align with operational needs
Requirements
What you’ll need- Completed technical education or currently enrolled in a degree program
- Previous experience in technical support or similar roles is desirable
- Windows 10/11 (basic configuration)
- Microsoft Office (installation and support)
- Basic networking concepts (connectivity, IP, printers)
- First-level support and ITSM ticket logging
- Basic Active Directory knowledge (password reset, account unlock)
- Experience with remote access tools (TeamViewer, AnyDesk, Microsoft Teams)
- Hardware assembly and physical cleaning of equipment
- Clear and courteous communication
- Agility and proactiveness in support
- Discretion and confidentiality when handling information
- Attention to detail and ability to focus on repetitive tasks
- Ability to follow instructions and learn under supervision
- Entry-level technology certifications, such as ITIL Foundation or Microsoft 365 Fundamentals (considered a plus, not required)
- Basic knowledge of ITSM tools (plus, not required)
Benefits
Comp & perks- Health insurance
- Meal allowance
- Life insurance
- Gympass
- Childcare assistance
- Transportation voucher
- Performance-based bonus (PPR)
- Short Fridays
- Day off on your birthday
- Education subsidy
- Remote work stipend
- Established home office policy