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Leegality

Customer Success Implementation Specialist

Leegality

. Act as a techno-functional subject matter expert to map the client’s document journeys to a digital workflow, ensuring a seamless setup of Leegality’s Document Infrastructure.

Posted 4/21/2026full-timeGurugram • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact
  • Act as a techno-functional subject matter expert to map the client’s document journeys to a digital workflow, ensuring a seamless setup of Leegality’s Document Infrastructure.
  • Own the technical onboarding process for clients, managing timelines and drive go-live with the shortest possible Time-to-Value (TTV).
  • Engage with clients to identify usage gaps and recommend best practices or advanced features to increase product adoption and stickiness.
  • Use data and proactively identify risks and provide recommendations to ensure long-term success.
  • Serve as the "Voice of the Customer" by collaborating with Product and Engineering teams to share feedback and influence the roadmap based on implementation hurdles.
  • Train client stakeholders to use the platform independently while maintaining the relationship to support future renewals and account growth.

Requirements

What you’ll need
  • Graduate/Post-graduate with a degree in Business, Engineering, or a related field.
  • Exceptional communication and presentation skills, with a focus on empathy and proactive problem-solving.
  • Understanding of SaaS would be preferred.
  • Understanding of BFSI would be preferred.
  • Basic understanding of APIs would be preferred.
  • Good in MS Excel, Word and Power-point.
  • Key behavioural traits: Agility, Analytical, Pleasantly Persistent.
  • Fluency in English is a must.
  • Fluency in Hindi is preferable.

Benefits

Comp & perks
  • Flexible working hours
  • Hybrid work setup
  • Bi-annual performance appraisals
  • A culture that rewards initiative, curiosity, and impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SaaSAPIsdata analysis
Soft Skills
communicationpresentationempathyproblem-solvingagilityanalyticalpersistence