Leegality

Customer Support

• Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.
• You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.
• Respond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference similar channel as per requirement.
• Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.
• You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.
• Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.
• Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.

Customer Support Executive

QA Engineer

• Working with product design with our full-stack team of developers and a product manager.
• Preparing test scenarios based on feature acceptance criteria.
• Writing automation tests for backend APIs and frontend.
• Documenting test processes and results.

Customer Support Executive

API Testing Engineer