Customer Support Executive
Leegality
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Junior
About the role
- Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.
- You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.
- Respond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference similar channel as per requirement.
- Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.
- You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.
- Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.
- Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.
Requirements
- 1-3 years of experience as a Customer Support Specialist or similar CS role.
- Experience in dealing with Enterprise customers would be preferred.
- Familiarity with the Saas industry is a plus.
- Should be able to effectively use MS Word, Excel, PPT.
- Understanding of basic tech like API's, SDK would be preferred especially how CRM systems work, using support desk and remote support tools.
- Excellent communication and problem-solving skills with the ability to remain composed in tough situations.
- Multi-tasking abilities with an agile approach.
- Need to have knowledge on tools like metabase, elastic search, kibana.
- Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.
Benefits
- Flexible working hours
- Hybrid work setup
- Bi-annual performance appraisals
- A culture that rewards initiative, curiosity, and impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem-solvingmulti-taskingAPISDKCRM systemssupport desk toolsremote support toolsdata analysisticket management
Soft skills
communicationempathycoordinationanalytical thinkingownershipenthusiasmcuriosityagile approachcomposuresolution-oriented