Customer Success Manager

Lecram Marketing

Customer Success Manager at Lecram Marketing GmbH, focusing on client campaigns and support in the organic sector. Collaborating with clients to enhance marketing performance through Meta Ads and creative strategies.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Creative Strategy: You write scripts and collaborate with your assigned clients to develop ideas for ad and Reels content.
Performance Marketing: You create and manage our clients' campaigns on Meta.
Customer Support: You are the main point of contact for active clients and answer their questions or resolve bottlenecks via the shared Slack channel.
Status Calls: You conduct regular Zoom calls with your clients to jointly resolve issues that arise along the way.
Admin Tasks: Among other things, you maintain our project management system (ClickUp) so that everyone always has a clear overview of our clients and current to-dos.

Requirements

What you’ll need

Solid knowledge of Meta Ads
Strong client-facing skills and the ability to understand clients' problems and needs
Analytical skills for data interpretation
"Coachable" (you are able to learn new things and receive constructive feedback)
Drive & work ethic (a hunger to achieve results)
Proactivity
Reliability
High standards

Benefits

Comp & perks

100% Remote & High Performance: You can work from wherever you want and only need to ensure three things: internet, time zone, and results.
Base salary + attractive commission model: You receive a solid fixed salary and commissions (per client you manage and a percentage share on each contract renewal).
Deep insider knowledge & 1:1 training: You have direct contact with the founder. You will receive one-on-one training and be given access to all of our knowledge. Our educational and training materials that we provide are valued at six figures.
Significant growth: You will experience the growth phase from the beginning and contribute substantially. The skills and experience you gain during this time are highly valuable.
Validated product & process: With our validated social media service we already support numerous enthusiastic clients and will provide you with our refined processes so you don't have to start from scratch.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Meta Adsdata interpretation

Soft Skills

client-facing skillsanalytical skillscoachabledrivework ethicproactivityreliabilityhigh standards