Customer Experience Specialist

LeaseTeq

full-time

Posted on: 4/9/2026

Location Type: Hybrid

Location: Zurich • Switzerland

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About the role

You are the first point of contact for customers and dealers — accessible, responsive and always solution-oriented
You handle incoming inquiries confidently, resolve tickets efficiently, and keep communication clear, personable and consistent
You review credit profiles and financial documents as part of the underwriting process — balancing accuracy with a customer-centric approach
You guide customers through the entire leasing and financing journey — from initial contract contact to delivery, adjustments or claims
You take responsibility for contractual matters with great care (e.g., CoC documents, insurance adjustments, transfers)
You work closely with the sales team, prepare documentation and ensure a seamless, well-coordinated customer journey

A completed vocational qualification, ideally with some initial practical experience
A structured mindset and a good understanding of processes and workflows
Strong customer orientation with the ability to create positive, solution-focused experiences
A genuine interest in the automotive industry and its dynamics
A high degree of personal responsibility and an independent, pragmatic, solution-oriented working style
Confidence using modern tools such as Atlassian, Slack and other digital technologies
Solid foundational knowledge in leasing and financing
Strong communication skills in German and Italian (written and spoken), as well as good knowledge of English and French.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

leasingfinancingunderwritingcredit profile reviewcontract management

Soft Skills

customer orientationsolution-focusedcommunicationpersonal responsibilityindependent workingpragmatic approach

Certifications

vocational qualification