Customer Support

• Answer inbound customer calls and emails professionally and promptly.
• Enter and process orders in Market Time and QuickBooks with 100% accuracy.
• Review customer notes and maintain updated records to prevent duplicate or incorrect orders.
• Transfer estimates to invoices and ensure order completion by deadlines.
• Communicate with customers, sales contractors, and warehouse teams.
• Track order progress and follow up on pending shipments.
• Provide product information and resolve basic customer inquiries.
• Ability to learn new systems and be tech savvy

Customer Service, Order Entry Specialist

Customer Support Specialist, DNA Synthesis

Customer Experience Representative

Freelancer, Customer Service (Inbound)

Freelance Customer Service – EU Only