LearnLux Financial Wellbeing

Operations Analyst

LearnLux Financial Wellbeing

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ETLSQLTableau

About the role

  • Build, QA, and maintain dashboards and visualizations for client reporting and internal insights
  • Partner with Client Success to resolve member data issues and technical support escalations
  • Manage client onboarding/offboarding processes, including file management, data checks, and quality assurance
  • Improve internal data operations processes, identifying opportunities to automate or streamline workflows
  • Act as a bridge between technical and non-technical teams, translating business needs into clear requirements
  • Support ad hoc analyses and reporting requests across the business
  • Join client calls to help Client Success Managers ask the right data-related questions and share data stories
  • Work closely with Client Success, Operations, Engineering, and other teams to ensure data and systems run smoothly

Requirements

  • 2–4 years of experience in an analyst, operations, or similar technical role at a SaaS or tech company
  • Hands on experience using data visualization tools to build clean, informative dashboards that tell compelling stories through data
  • Familiarity with BI/reporting tools such as Metabase, Looker, Tableau or similar is a plus
  • Comfort working with data - SQL experience preferred, but not required
  • Excellent communication skills and the ability to explain data clearly to non-technical audiences
  • Comfort participating in ad hoc client-facing meetings
  • A problem-solver’s mindset: you like diagnosing issues and finding practical solutions
  • Experience working with product engagement or behavioral data (nice to have)
  • Experience supporting client success, implementation, or technical support teams (nice to have)
  • Exposure to data pipelines, ETL tools, or light scripting (nice to have)
  • Experience in a scaling SaaS environment (nice to have)