Operations Analyst
LearnLux Financial Wellbeing
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ETLSQLTableau
About the role
- Build, QA, and maintain dashboards and visualizations for client reporting and internal insights
- Partner with Client Success to resolve member data issues and technical support escalations
- Manage client onboarding/offboarding processes, including file management, data checks, and quality assurance
- Improve internal data operations processes, identifying opportunities to automate or streamline workflows
- Act as a bridge between technical and non-technical teams, translating business needs into clear requirements
- Support ad hoc analyses and reporting requests across the business
- Join client calls to help Client Success Managers ask the right data-related questions and share data stories
- Work closely with Client Success, Operations, Engineering, and other teams to ensure data and systems run smoothly
Requirements
- 2–4 years of experience in an analyst, operations, or similar technical role at a SaaS or tech company
- Hands on experience using data visualization tools to build clean, informative dashboards that tell compelling stories through data
- Familiarity with BI/reporting tools such as Metabase, Looker, Tableau or similar is a plus
- Comfort working with data - SQL experience preferred, but not required
- Excellent communication skills and the ability to explain data clearly to non-technical audiences
- Comfort participating in ad hoc client-facing meetings
- A problem-solver’s mindset: you like diagnosing issues and finding practical solutions
- Experience working with product engagement or behavioral data (nice to have)
- Experience supporting client success, implementation, or technical support teams (nice to have)
- Exposure to data pipelines, ETL tools, or light scripting (nice to have)
- Experience in a scaling SaaS environment (nice to have)