LearnLux Financial Wellbeing

Vice President, Client Success

LearnLux Financial Wellbeing

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own the end-to-end Client Success strategy, including onboarding, adoption, engagement, renewal, and expansion.
  • Build, lead, and develop a high-performing team of Client Success Managers, including hiring, coaching, performance management, and career development.
  • Establish clear goals, KPIs, and operating metrics for Customer Success, with a strong focus on retention, customer health, and long-term account growth.
  • Serve as a senior, strategic partner to key customers, acting as an executive sponsor and trusted advisor for priority accounts.
  • Design and continuously improve CS processes, playbooks, and workflows to support a growing and increasingly diverse customer base.
  • Partner cross-functionally with Sales on renewals and expansions, with Product on customer feedback and roadmap input, and with Marketing on customer storytelling and advocacy.
  • Build scalable systems for gathering, synthesizing, and operationalizing customer insights to inform product and business decisions.
  • Represent the voice of the customer internally, ensuring customer needs, challenges, and opportunities are reflected in company priorities.

Requirements

  • 10+ years of experience in Customer Success, Account Management, or a related customer-facing leadership role, ideally in a high-growth B2B SaaS environment.
  • Proven experience building and leading Customer Success teams, including managing managers and scaling CS operations.
  • A strong track record of driving retention, customer satisfaction, and expansion revenue.
  • Experience owning executive-level customer relationships and navigating complex stakeholder environments.
  • Strategic mindset with the ability to balance big-picture planning with hands-on execution.
  • Excellent communication and interpersonal skills, with the ability to influence across functions and at the executive level.
  • Comfort operating in ambiguous, fast-moving environments and building structure where it doesn’t yet exist.
Benefits
  • Remote-first company structure
  • Medical, dental, and vision
  • 401(k)
  • Mental wellbeing (Talkspace)
  • Financial wellbeing (LearnLux)
  • Paid vacation and sick leave
  • Paid sabbatical after 5 years of service
  • A supportive, inclusive team culture
  • Opportunities for continuous learning and growth at a fast-growing startup at the cutting edge intersection of financial wellness and technology
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementKPI developmentCS processesplaybooksworkflowscustomer insightsretention strategiesexpansion revenueB2B SaaS
Soft Skills
leadershipcoachingperformance managementstrategic thinkingcommunicationinterpersonal skillsinfluenceadaptabilityproblem-solvingteam development