Key Account Manager – EMEA Video API
Vonage
Cloud
Account Manager
Learnlight
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Meet or exceed sales goals through account development, upselling, and cross-selling within existing client accounts.
- Develop and execute account plans to deepen client relationships, ensure renewals, and identify growth opportunities.
- Build strong, trust-based relationships with key decision-makers to drive client satisfaction and long-term loyalty.
- Maintain an accurate CRM pipeline and provide timely sales forecasts, leveraging market insights and data analysis.
- Deliver compelling presentations and lead contract negotiations to close deals and secure renewals or expanded engagements.
- Work closely with Client Success Managers and internal teams (e.g., marketing, product, operations) to ensure seamless service delivery and strategic alignment.
Requirements
- At least 3 years of experience in Account Management or Customer Success, with a strong track record of meeting sales targets and growing client relationships in a B2B environment.
- Skill in using CRM systems, ideally MS Dynamics 365, along with sales tools for pipeline tracking, forecasting, and reporting.
- Fluency in Spanish and English; Catalan is a strong plus.
- Understanding of relevant industry trends and client needs; prior experience in the communication skills or learning & development sector is a plus.
- Proficiency in MS Office, especially Excel; familiarity with project management tools is a plus.
Benefits
- Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.
- Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.
- Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.
- With regular updates on our internal networking platform, you’ll always be connected with the latest developments.
- Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.
- Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successsales forecastingdata analysispipeline trackingcontract negotiationpresentation skillsupsellingcross-sellingB2B sales
Soft skills
relationship buildingclient satisfactiontrust-based relationshipsstrategic alignmentcommunication skillsteam collaborationclient loyaltygrowth opportunity identificationservice deliverymarket insight
