Customer Support

• Take ownership, triage, and respond to tickets within agreed service levels
• Provide support via the support portal and follow-up through web conferencing as needed
• Review customer tickets for complete information, requesting additional details when necessary
• Reproduce, troubleshoot, analyze, and resolve customer issues quickly and professionally
• Offer functional support for company-maintained products and services
• Collaborate with regional teams to resolve technical problems
• Manage customer expectations through regular updates on ticket status
• Contribute to knowledge management by creating and updating internal and external documentation
• Participate in additional projects with manager approval
• Maintain up-to-date product knowledge and learn new features as required
• Maintain a schedule of 10AM-7PM EST
• Assess client needs, determine appropriate course of action, prioritize workload, and escalate tickets as needed

Customer Support Specialist

Customer Service Representative, Latin America

Customer Support Specialist

Bilingual Customer Service Agent

Customer Service Representative, Remoto

Appointment Setter, Customer Services