Bilingual Intake Associate

LEARN Behavioral

Bilingual Intake Associate guiding families through the intake process for autism services. Collaborating with internal teams to ensure optimal service delivery.

Posted 5/13/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Serve as the point of contact for new client referrals and guide families through the intake process
Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services
Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details
Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling)
Enter referral information into all required databases and systems regularly
Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support
Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director
Answer and transfer incoming calls and messages as needed
Electronically file documents such as client reports and save to the appropriate, corresponding file
Additional responsibilities as requested by Intake/Clinical/Authorizations

Requirements

What you’ll need

Spanish bilingual required
High School Diploma required
Minimum of 2 years prior administrative experience in an office setting
Excellent upbeat telephone skills and ability to handle multiple incoming phone lines
Exceptional customer service and communication skills
Strong software proficiency with Microsoft Office Suite (Word, Excel, and Outlook)
Ability to quickly learn new software programs as needed
Proven ability to multi-task, prioritize and organize effectively
Strong attention to detail, accuracy, and follow-through

Benefits

Comp & perks

401(k)
personal time off
paid holidays
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative experiencecustomer servicetelephone skillsmulti-taskingattention to detailaccuracyorganizational skills

Soft Skills

communication skillscollaborationsupportproblem-solving

Certifications

High School Diploma