LEARFIELD

Operations Manager – Live Events, Entertainment

LEARFIELD

full-time

Posted on:

Location Type: Office

Location: Irvine • California, Pennsylvania • 🇺🇸 United States

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Salary

💰 $80,000 - $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • Oversee ticket operations for live events and entertainment from initial setup to event day.
  • Manage the operational delivery of events through the Paciolan ticketing system.
  • Optimize processes and enhance fan experience to maximize event revenue.
  • Coordinate ticketing setup including event builds, holds management, and integrations.
  • Serve as point of contact for event-day ticketing issues, providing on-site support.
  • Manage promoter reporting requirements and collaborate to develop dashboards and reporting tools.

Requirements

  • 6+ years of experience in ticketing operations for live events, sports, or entertainment venues.
  • Experience managing events across multiple scales, including mid-sized venues (10,000–20,000) and large-scale productions (50,000+).
  • Proven experience managing promoter and agency relationships.
  • Expert knowledge of the Paciolan ticketing system.
  • Strong analytical skills with advanced proficiency in Excel and reporting tools.
  • Demonstrated ability to manage multiple events simultaneously under tight deadlines.
  • Excellent problem-solving skills and the ability to remain calm and decisive under pressure.
  • Strong communication and interpersonal skills with the ability to collaborate across functions.
Benefits
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance and Other Insurance Plans
  • Flexible Paid Time Off (minimum 10+ days annually)
  • Parental Leave
  • 20 Paid Holidays
  • 401(k) + Match
  • Short/Long Term Disability

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ticketing operationsevent managementreporting toolsExcelPaciolan ticketing system
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscollaboration