Lear Corporation

Customer Quality Engineer

Lear Corporation

full-time

Posted on:

Location Type: Office

Location: Tetovo • North Macedonia

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About the role

  • Daily morning calls with customer SQE for daily rejects and possible claims review
  • Weekly meetings with customer representatives regarding RPPM, QN status, 8D reports, and systematic action plan update
  • Ensures forwarding and understanding of client requests within the organization
  • Acts as the primary contact in case of client complaints
  • Organizing immediate containment at customer site
  • Creating 8D report, SQTS entry, for each official claim
  • Perform root cause analysis, 5-why, Ishikawa, define test, implement and validate corrective action
  • Coordination of the process for problem resolution after receiving a client complaint
  • Support and moderation of client audits

Requirements

  • 3 years of work experience in a similar or same position preferably in Automotive industry
  • Experience and knowledge of quality systems in production and activities for communication with customers
  • Advanced level English
  • Microsoft Office proficiency
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysis5-whyIshikawa8D report creationSQTS entrycorrective action implementationquality systems knowledge
Soft Skills
communicationorganizationproblem resolutionclient relationship managementmoderation