German Speaking Product Support Specialist – Berlin

Leapsome

Join Leapsome as a German-speaking Product Support Specialist, assisting customers with technical inquiries. Engage in AI-driven solutions to enhance their experience, based in Berlin.

Posted 4/22/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support German- and English-speaking customers via email with clarity, empathy, and technical depth
Own tickets end-to-end — from first response to resolution — ensuring timely and effective outcomes
Investigate and troubleshoot complex issues to identify root causes
Collaborate closely with Product and Engineering teams to surface recurring issues and drive fixes
Contribute to internal documentation, self-service resources, and ongoing process improvements
Run office hours to empower customers with product knowledge
Actively use and experiment with AI tools to optimize workflows, automate insights, and elevate support quality

Requirements

What you’ll need

Technical curiosity and a fast learner mindset — you enjoy connecting the dots in a multifaceted product
Experience in customer support and technical troubleshooting (SaaS background is a plus)
Strong written and verbal communication skills in both German and English
Well-organized, proactive, and confident managing multiple priorities independently in a dynamic environment
An interest in conceptual work and the project management skills to turn ideas into action
A drive for continuous improvement — both for the customer experience and your own ways of working
Enthusiasm for using AI to work more efficiently and find new ways to support users

Benefits

Comp & perks

Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
Teammates: Join a diverse and international team of talented, smart, and kind people
Feedback and recognition: We value feedback exchange and celebrating successes — big and small
Hybrid model: Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany
Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year
Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform
Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome
Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription
Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
Corporate Benefits: Get exclusive discounts and deals from our partners.
Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000
Monthly team activities: Have fun at monthly team activities like kayaking, laser tag, and game nights
Competitive pay and pre-IPO equity package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingSaaS

Soft Skills

communication skillsorganizational skillsproactiveconfidencecustomer empathytechnical curiosityfast learnerproject managementcontinuous improvement