Member Intake Coordinator

Leap

Member Intake Coordinator at Leap managing high-volume outbound member engagement. Executing touchpoints to guide members through the intake process efficiently and warmly.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Execute 80–100+ daily outreach touchpoints via phone, SMS, and email
Build rapport quickly and communicate Leap’s value clearly
Gather and validate member demographic, clinical, and treatment information
Leverage CRM, EHR, and outreach tooling fluently
Maintain accurate, up-to-date documentation across systems

Requirements

What you’ll need

2+ years of experience in a high-volume outbound or client-facing role
Persuasive, empathetic communicator
Strategic approach to outreach
Tech-savvy and tool-fluent
Strong written communication across SMS and email
Available to work 10am–6pm Pacific Time

Benefits

Comp & perks

Health insurance
401(k) matching
Stock options
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

persuasive communicationempathetic communicationstrategic outreachstrong written communication