Leap

Client Success Manager

Leap

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $170,000 per year

About the role

  • Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention
  • Develop and execute account plans aligned to client healthcare and cost-containment strategies
  • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
  • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics
  • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations
  • Demonstrate strong executive presence in data-driven discussions with senior stakeholders
  • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams
  • Increase patient engagement and program utilization within existing accounts
  • Support finalist presentations, client references, and testimonials to drive new business
  • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery
  • Collect and synthesize client feedback to inform process and product improvements
  • Proactively identify account risks and execute mitigation strategies to protect retention

Requirements

  • 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
  • Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
  • Proven track record of driving revenue retention and high client satisfaction
  • Strong executive presence with the ability to present performance data and insights effectively
  • Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
  • Collaborative team player with strong analytical and problem-solving skills
  • Preferred location: Central Time Zone
  • Willingness to travel up to 30%
Benefits
  • Offers Equity
  • Offers Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementperformance managementdata analysisclient lifecycle managementcost-containment strategiesutilization trends analysisrevenue retentionclient satisfaction metricspresentation skillsstrategic planning
Soft Skills
executive presencestrong communicationorganizational skillsproactive approachcollaborative team playeranalytical skillsproblem-solving skills