Group Manager, Software Engineering
Concentrix
AWSAzureDynamoDBJavaScriptMongoDBNext.jsNode.jsNoSQLPostgresRDBMSReactTypeScript
Job Level
Mid-LevelSenior
Tech Stack
AWSJavaScriptNode.jsPHPReact
About the role
- Take ownership of team decisions and ensure alignment with organizational goals
- Drive accountability through metrics (engineering quality, velocity, and OKRs) to measure and improve team performance
- Mentor engineers in an open, empathetic, and flexible manner
- Develop redundancy and backfill ability across the team through intentional mentoring
- Maintain a thorough understanding of the team’s domain and its impact on the business
- Partner with product to provide roadmap feedback and optimize product/technical design
- Lead and influence cross-team initiatives to ensure alignment on major goals
- Ensure accountability for commitments and deliverables across the team
- Coach engineers on executing successfully for results and overcoming obstacles
- Make responsible, resourceful decisions to improve team performance without waiting for direction
- Apply creative problem-solving to resolve complex technical and organizational challenges
- Manage day-to-day team operations, providing clear upward communication on progress and challenges
- Translate company-wide administrative decisions into actionable steps for the team
- Ensure accuracy, reliability, and scalability in all aspects of the team’s work
- Drive continuous improvement in development practices, testing, deployment, and support
- Set and communicate team goals that align with broader company objectives
- Lead technical design reviews for core enterprise ticketing systems (payments, inventory, reporting, authentication, etc.)
- Collaborate with Product, Design, and SRE/DevOps to deliver secure, scalable, and high-performing solutions
- Support engineers’ professional development through mentoring, coaching, and performance feedback
- Maintain a culture of collaboration, inclusivity, and operational excellence
- Ensure best practices in code quality, testing, security, and operational excellence
- Write and review code where appropriate, modeling high standards for the team
- Foster and support a culture of innovation by encouraging experimentation, continuous learning, and the thoughtful adoption of Generative AI tools
Requirements
- Bachelor’s degree in Computer Science or related field
- 3+ years of engineering management experience
- Strong technical background (PHP, Node.js, React, AWS, or comparable enterprise-scale stack)
- Experience designing, delivering, and maintaining highly available customer-facing systems
- Strong organizational, decision-making, and communication skills
- Experience with enterprise-scale transaction systems (ticketing, e-commerce, fintech, etc.) — preferred
- Familiarity with distributed system design, caching, and database performance tuning — preferred
- Demonstrated ability to balance long-term technical strategy with short-term delivery — preferred
- Familiarity with GenAI platforms (e.g., GitHub Copilot, ChatGPT, LangChain) and applying them responsibly — preferred
- Position open to candidates located in North America
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