Help Desk Technician

LEAP Wealth

Help Desk Technician supporting LEAP’s cloud legal practice-management software customers. Resolving product-use and installation issues through email, phone, and chat while improving self-service resources.

Posted 8/10/2026full-timeJersey City • New Jersey • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client support capabilities with a focus on technical issue resolution and effective communication. Proficient in SQL and Access databases, with experience in Microsoft products, contributing to a collaborative team environment.

Highest-signal resume keywords

Customer Service ExperienceSQL KnowledgeAccess Database ProficiencyMicrosoft Word and Excel ExperienceTechnical Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAccess DatabasesTechnical Issue ResolutionComputer TroubleshootingFile Management

Soft Skills

Excellent CommunicationCollaborative TeamworkAttention to DetailTime ManagementCustomer Service Skills

Tools & Technologies

LEAP SoftwareMicrosoft Products

Industry Keywords

AccountingLawClient SupportSelf-Support Centre

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide client support and technical issue resolution via email, phone and chat
Understand client's business/software needs
Resolve technical issues by guiding clients with specific features of LEAP software products
Improve LEAP's self-support centre by developing written how-to articles, demo videos, and other self-help material
Maintain a product log capturing identified issues or new feature requests
Work independently and efficiently to meet deadlines
Work a remote 40-hour week shift pattern from 9-6pm daily once fully trained

Requirements

What you’ll need

1 years’ customer service experience required
Accounting or Law would be an advantage but not essential
Excellent communication, customer service and writing skills
Demonstrated knowledge of SQL and Access databases
Computer proficiency and basic computer troubleshooting knowledge, including managing files, folders, network drives, folder maps, and installation issues
Experience with Microsoft products including MS Word and Excel
Strong collaborative teamwork and people skills
Excellent collaborative spirit
Clear understanding of LEAP culture
Ability to work with an intellectually stimulating, high-energy team
Attention to detail and ability to manage time effectively
Ability to work independently within a team environment
Ability to meet deadlines and commit to team goals
All training will be provided

Benefits

Comp & perks

Medical, Dental and Vision Plans Available
401k with Company Matching Program
Virtual Staff Events
Employee Assistance Plans
Flexible Annual Leave
Company Shares Opportunity
Best training, equipment, mentoring and support
Salary $56-62k OTE**