Client Support Specialist

LEAP Wealth

Client Support Specialist with LEAP providing support for legal software resolving client queries in a high-volume environment. Building product knowledge and ensuring excellent customer service.

Posted 7/29/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume transactional environment, effectively troubleshooting and resolving product and software issues while utilizing CRM tools like Salesforce.

Highest-signal resume keywords

Customer Service ExcellenceHigh-Volume Call ManagementTroubleshooting Application IssuesSalesforce CRM ProficiencyMS Office Competency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApplication Issue ResolutionHigh-Volume Call ManagementProduct KnowledgeSoftware Query Resolution

Soft Skills

Excellent CommunicationProblem-SolvingAdaptabilityAttention to Detail

Tools & Technologies

SalesforceMS Office

Certifications & Qualifications

Qualifications in LegalQualifications in AccountingQualifications in Technology

Industry Keywords

Professional ServicesHelp DeskCall Centre

About the role

Key responsibilities & impact

Build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.
Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
Answer general client software and hardware queries
Action outbound calls, emails, and chats as assigned to achieve daily KPIs
Attend to a high volume of queries per day (200 logged on average)
Troubleshoot, diagnose and resolve application issues
Capture notes using standard notes template in CRM (Salesforce), including recording detailed information for all cases

Requirements

What you’ll need

Qualifications (or progressing towards qualifications) in legal, accounting or technology
A proven record and passion for providing excellent customer service (preferably within a professional services environment)
Proven ability to manage high-volume, transactional calls
Competent in MS Office
Demonstrated ability to learn new skills
Consider it a bonus if you have experience within a help desk or call centre environment.

Benefits

Comp & perks

Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
Work with a group of authentic, passionate people who love what they do.
Well-funded and global. LEAP is the leading provider of Legal Practice Productivity Solutions across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland and New Zealand. We're part of ATI – one of the largest international LegalTech companies.
Flexible and hybrid working. We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.
Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here.
Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
We value your well-being - enjoy an additional paid wellbeing day every year, free gym membership, corporate dental plan and monthly massages in the office. We'll throw in a catered lunch and breakfast every week too. Oh and an on-site barista.
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence.