Helpdesk Technician

LEAP Wealth

Helpdesk Technician providing excellent client support via various channels at LEAP in London. Working towards high client satisfaction and improving self-support resources.

Posted 5/20/2026full-timeLondon • 🇬🇧 United KingdomJuniorWebsite

About the role

Key responsibilities & impact

Providing excellent client support and issue resolution via email, phone, and live chat
Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products
Working efficiently and effectively to achieve and exceed Key Performance Indicators
Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
Building productive client relationships and high client satisfaction

Requirements

What you’ll need

At least 1 year’s experience in a customer facing environment
Excellent communication, customer service, and writing skills
Strong analytical and problem-solving skills
Competence with Microsoft products, in particular, Word and Excel
Demonstrated strong collaborative teamwork and people skills
Experience with Salesforce or another CRM system would be beneficial
Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team
Attention to detail, ability to manage time effectively, and ability to meet deadlines
Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous

Benefits

Comp & perks

Generous professional development fund
Support for training, learning, and career progression
Private health insurance (including dental and optical)
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover
8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence
25 days annual leave + 8 bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice
Work anniversary rewards
Friendly, supportive, and driven culture
Free healthy breakfast, light lunch, and snacks
Monthly socials

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvinganalytical skillswriting skillstime managementattention to detail

Soft Skills

communicationcollaborative teamworkclient relationship buildingenthusiasmability to meet deadlines

Certifications

qualification in legal disciplinequalification in numerate discipline