Helpdesk Technician

LEAP Wealth

Helpdesk Technician providing exceptional client support via various channels. Join LEAP in a dynamic environment focused on legal practice productivity solutions.

Posted 4/30/2026full-timeDublin • 🇮🇪 IrelandJuniorWebsite

About the role

Key responsibilities & impact

Providing excellent client support and issue resolution via email, phone, and live chat.
Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
Working efficiently and effectively to achieve and exceed Key Performance Indicators.
Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
Building productive client relationships and high client satisfaction.

Requirements

What you’ll need

At least 1 year of experience in a customer-facing environment.
Accounting experience will be advantageous.
Excellent communication, customer service, and writing skills.
Strong analytical and problem-solving skills.
Competent with Microsoft products, in particular Word and Excel.
Demonstrated strong collaborative teamwork and people skills.
Experience with Salesforce or another CRM system would be beneficial.
Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
Attention to detail, ability to manage time effectively, and ability to meet deadlines.
Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

Benefits

Comp & perks

LEAP pays 8% of your salary into your pension.
Private Healthcare.
Monthly €93 Gym Contribution.
Life Insurance.
PerkBox Membership.
Yearly Work Milestone reward.
Professional Development allowance of €500 per employee per year.
Cycle to Work Scheme.
25 Days of holiday.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicewritinganalytical skillsproblem-solvingattention to detailtime managementaccountingCRM experience

Soft Skills

communicationcollaborative teamworkpeople skillsenthusiasmclient relationship buildingclient satisfaction

Certifications

qualification in legal disciplinequalification in numerate discipline