Senior Director, Customer Outcomes Journey
Smartsheet
Manager/Senior Manager, Product Implementation – iQueue for Inpatient Flow
LeanTaaS
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $175,000 per year
Job Level
Senior
About the role
- Lead, coach, and mentor a team of Product Implementation Managers to develop a high-performing, collaborative, customer-focused and accountable team culture
- Champion team-level process improvements and best practice sharing across the implementation lifecycle
- Monitor team capacity, workload, and project health metrics to support resource planning
- Oversee execution of implementations of iQueue for Inpatient Flow
- Provide expert guidance on inpatient data requirements, data requests, and customer specific logic to support the configuration of the platform
- Support project scoping, staffing, and coordination across multiple engagements simultaneously
- Remove barriers, escalate risks, and guide your team through complex implementations
- Collaborate with Project Managers to ensure timely, on-budget, and high-quality delivery
- Build and nurture strong relationships with internal teams including Product, Data Engineering, and Customer Success
- Navigate complex stakeholder environments, influence without authority, and drive alignment with customer expectations and internal roadmaps
- Participate in key project milestones, business reviews, and pre-launch planning discussions
- Play a key role in scaling processes as the business grows
Requirements
- Candidates must be legally authorized to work in the United States; visa sponsorship is not available
- 5+ years of experience in software implementation, consulting, or client services
- 3+ years in people leadership
- Bachelor’s degree in a quantitative or healthcare-related field or equivalent years of related experience
- Demonstrated success coaching, mentoring, and up-leveling direct reports
- Strong knowledge of healthcare operations, systems, and IT infrastructure
- Knowledge of inpatient data and hospital operations; experience leading patient flow or capacity initiatives in large health system environments
- Exceptional leadership, cross-functional collaboration, communication, facilitation, and executive stakeholder management skills
- Demonstrated ability to drive process improvement and lead organizational change
- Willingness to travel 25-50%
