Client Success Manager
LeanTaaS
full-time
Posted on:
Location Type: Remote
Location: Alaska • Arizona • United States
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Salary
💰 $90,000 - $125,000 per year
About the role
- Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
- Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
- Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
- Oversee and refine the onboarding process to ensure seamless adoption of the platform
- Collaborate with the Product and Development teams to create robust training materials and resources for clients and internal staff
- Conduct regular business reviews with clients to assess success metrics and identify growth opportunities
- Act as the voice of the customer, providing insights and feedback to the Product and Development teams to drive continuous improvement
- Stay informed about trends and best practices in healthcare SaaS to ensure our product and service offerings remain competitive
- Help grow the Customer Success Surgical Clinics team by participating in hiring, mentoring, and establishing team processes
Requirements
- Bachelor's degree in health sciences, engineering, business administration or equivalent years of related work experience
- 5+ years of professional experience in a client/customer success, account management, or related roles at a high-growth healthcare SaaS or health tech company
- A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
- Proven experience designing and scaling customer success programs
- Exceptional communication and presentation skills. Ability to convey complex concepts clearly to non-technical audiences, influence stakeholders at all levels, and drive alignment in ambiguous situations
- Demonstrated ability to build and maintain relationships with key stakeholders in healthcare organizations
- Excellent problem-solving, critical thinking, and analytical skills
- Proficiency in CRM tools, customer success platforms, and data analysis tools
- Ability to champion and drive process improvements
- Ability and willingness to travel 25-50% of the time
Benefits
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success strategyKPI definitionsuccess metricsonboarding processtraining materials developmentbusiness reviewscustomer success programsdata analysis
Soft Skills
relationship buildingcommunication skillspresentation skillsproblem-solvingcritical thinkinganalytical skillsinfluencing stakeholdersprocess improvement
Certifications
Bachelor's degree in health sciencesBachelor's degree in engineeringBachelor's degree in business administration