LeanData

Mid Market Customer Success Manager

LeanData

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

JuniorMid-Level

About the role

  • Develop and execute strategic success plans for a portfolio of mid-market customers, aligning LeanData usage with their specific business goals and revenue operations strategy.
  • Serve as a trusted advisor and subject matter expert, proactively consulting with clients on best practices to maximize the value of LeanData's solutions.
  • Build and maintain strong, executive-level relationships with customer stakeholders across Revenue Operations, Sales, and Marketing teams, acting as the primary point of contact.
  • Manage the entire post-sale customer lifecycle, from successful onboarding and implementation handover to driving adoption and retention.
  • Proactively monitor customer health metrics, usage data, and consumption patterns to identify and mitigate potential churn risks and surface opportunities for expansion.
  • Lead quarterly or regular business reviews (QBRs/EBRs) with key customer stakeholders, showcasing the value achieved and defining the next steps for continued success.
  • Clearly and distinctly explain complex technological and business concepts to diverse audiences, guiding them on LeanData best practices.
  • Partner closely with Sales (Account Managers), Professional Services, and Support teams to ensure a seamless and unified customer experience and a smooth transition across lifecycle stages.
  • Capture customer feedback and advocate internally for product or process improvements, serving as the voice of the customer.
  • Identify risks to customer success early and collaborate with internal account teams on mitigation strategies.
  • Achieve and exceed quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score (CSAT/NPS).

Requirements

  • 2-4 years of proven work experience in a Customer Success, Account Management, or Revenue Operations role, preferably within a B2B SaaS environment.
  • Demonstrated ability to manage a portfolio of Mid-Market clients with a high degree of autonomy and commercial responsibility.
  • Impressive executive presence and communication abilities (written, verbal, and presentation) necessary to build and maintain trusted advisor relationships.
  • Proven experience quickly grasping, explaining, and positioning value for complex technological and business concepts.
  • Familiarity with the SaaS customer lifecycle and the ability to navigate complex customer organizational structures to identify and engage key stakeholders.
  • Bachelor’s degree in a relevant field (preferred).
Benefits
  • LeanData covers employee insurance premiums up to 90%
  • Stock options in LeanData for all full-time employees
  • Flexible PTO
  • 401K plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementRevenue OperationsSaaSCustomer Lifecycle ManagementData AnalysisChurn Risk MitigationBusiness ReviewsCustomer SatisfactionNet Promoter Score
Soft skills
CommunicationExecutive PresenceRelationship BuildingConsultative SkillsProblem SolvingStakeholder EngagementAutonomyPresentation SkillsFeedback AdvocacyCollaboration
Certifications
Bachelor’s Degree