Enterprise Customer Success Manager
LeanData
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from LeanData solutions.
- Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results.
- Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions.
- Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention.
- Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization.
- Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization.
- Serve as a trusted advisor to end-users and decision-makers, providing strategic guidance to maximize value from LeanData and improve their overall revenue process.
- Represent the voice of the customer internally, providing detailed feedback to Product, Engineering, and Marketing teams to influence product roadmap and process improvements.
- Work in close partnership with Sales and Account Management teams to drive account growth and renewal.
- Identify and drive opportunities for upsell and cross-sell in partnership with account teams, acting as a crucial growth lever.
- Identify risks to customer success and retention, proactively building and executing mitigation strategies.
- Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution.
- Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts.
Requirements
- 4−6 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment
- Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce
- Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles
- Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences
- Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders
- Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch
- Proven experience in quickly grasping and distinctly explaining technological and complex business concepts.
Benefits
- LeanData covers employee insurance premiums up to 90%
- Stock options in LeanData for all full-time employees
- Flexible PTO
- 401K plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessTechnical Account ManagementManagement ConsultingRevenue OperationsB2B SaaSSalesforceLead-to-AccountRoutingAttributionAdoption strategies
Soft skills
written communicationverbal communicationrelationship buildingstrategic guidanceproblem-solvinginfluencingpresentation skillsstakeholder managementproactive interventionrisk management