League

Director

• Build and lead a new function responsible for delivery infrastructure, governance, and organizational transformation across the entire Delivery organization.
• Own the systems, standards, and capabilities that enable League’s delivery teams to operate with consistency, predictability, and quality at scale.
• Define, implement, and continuously refine the Standard Delivery Playbook covering the end-to-end delivery lifecycle from discovery through deployment and post-implementation optimization.
• Establish scalable intake, planning, estimation, and release governance processes.
• Drive consistency in Agile practices, sprint hygiene, dependency management, and release readiness across all delivery teams.
• Own onboarding and continuous training programs for all delivery staff including engineers, project managers, product managers, designers, and QA testers.
• Own the standard Jira process: define the desired workflow, then configure the tool to match delivery needs. Drive 100% adoption.
• Conduct project margin analysis and drive optimization initiatives toward the 25% target.
• Own the strategic transformation program to move the delivery organization from current state to target operating model.

Director - Delivery Enablement & Excellence

Product Manager

• Serve as the subject matter expert for US Healthcare integrations, with a primary focus on helping members navigate the complexities of the healthcare system—specifically demystifying EOBs, claims status, accumulators, and complex benefits.
• Drive the product strategy for administrative self-service, ensuring members can easily take care of necessary actions and understand their financial and health data without friction.
• Synthesize complex member needs and market dynamics into a solidified, roadmap focused on new revenue generation and efficiency.
• Create buy-in for the product strategy with the Product Leadership Team through high-quality logic and rigorous business-case storytelling.
• Define and execute a roadmap to increase the utilization of key features, proving that users can successfully complete their intended tasks and derive tangible value from the portal.
• Ensures cross-functional alignment across the 'Triangle' (Product, Engineering, Design) to eliminate silos to the Essential Duties.
• Define goals & measure success for the portfolio.
• Represent our platform and infrastructure externally with clients and prospects.
• Establish and deliver a high-integrity roadmap built to ensure predictable, high-scale execution, characterized by vetted trade-offs and binary commitments.
• Significantly expand member reach and engagement. Accelerate program enrollment, feature adoption, and task completion rates through optimized member journeys, delivering measurable ROI for payer customers.
• Drive industry-leading utilization and accuracy across core member domains including coverage, cost, claims, and accumulators, ensuring seamless member access to their financial and health data.
• Optimize the home screen and overall information architecture (IA) of the Member Portal to ensure the experience is optimized for discoverability, findability, self service, and ease of use.
• Successfully transition AI prototypes into production-grade experiences that redefine the member experience and achieve market readiness.

Director - Delivery Enablement & Excellence

Principal Product Manager