Banking Relationship Manager

LeafLink

Banking Relationship Manager serving cannabis industry clients at LeafLink. Fostering relationships while supporting banking and financial service needs in a regulated environment.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship owner for a portfolio(100-200 clients) of licensed cannabis businesses, including cultivators, manufacturers, distributors, retailers, and ancillary operators.
Build and maintain long-term client relationships through regular communication, account reviews, and strategic consultations.
Act as a trusted advisor, identifying client needs and recommending appropriate banking and payment solutions.
Manage client inquiries, escalations, and service requests while ensuring timely resolution.
Coordinate with internal teams including Compliance, Operations, Product, and Sales to deliver a high-quality client experience.
Conduct periodic business reviews to assess client satisfaction, operational changes, and opportunities for growth.
Ensure client activities align with applicable cannabis banking regulations, Bank Secrecy Act (BSA) requirements, Anti-Money Laundering (AML) policies, Know Your Customer (KYC) standards, and state cannabis regulations.
Maintain awareness of evolving cannabis regulatory requirements and communicate relevant changes to clients.
Identify opportunities to deepen client relationships and expand adoption of Dama Financial products and services.
Support client retention initiatives and contribute to portfolio growth objectives.
Monitor industry trends, market developments, and competitive activity within the cannabis and financial services sectors.
Participate in industry events, trade shows, and networking opportunities to strengthen client relationships and support business development efforts.

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Banking, Communications, or related field, or equivalent professional experience.
2–5 years of experience in relationship management, commercial banking, financial services, account management, customer success, or B2B client services.
Strong client relationship and problem-solving skills.
Excellent verbal, written, and presentation communication abilities.
Ability to manage multiple client relationships in a fast-paced, highly regulated environment.
Experience using CRM platforms and business reporting tools.

Benefits

Comp & perks

Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
A robust stock option plan to give our employees a direct stake in LeafLink’s success
5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
Competitive compensation and 401k match
Comprehensive health coverage (medical, dental, vision)
Commuter Benefits through our Flexible Spending Account

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

relationship managementcommercial bankingfinancial servicesaccount managementcustomer successB2B client servicesproblem-solvingbusiness reporting

Soft Skills

client relationship skillscommunicationpresentation skillsability to manage multiple relationshipsstrategic consultation

Certifications

Bachelor's degree in BusinessBachelor's degree in FinanceBachelor's degree in BankingBachelor's degree in Communications