HR Generalist – Support Center

LeadVenture™

Human Resource Generalist at LeadVenture managing inquiries and supporting HR initiatives. Collaborating with global employees to enhance the employee experience in HR operations.

Posted 5/6/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution.
Decision Making: Making high judgment recommendations in the absence of clear guidance.
Process and Service Delivery Management (low to medium complexity).
Identify and eliminate root causes of high-volume contacts and defects.
Get alignment with HRSC Operation strategy to ensure seamless service delivery.
Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables.
Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy.
Escalate broken processes to partner teams and recommend solutions to improve overall customer experience.
Process Improvement: Support process enhancements, process redesign, and best practice sharing.
Reporting: Create reports and present trends.

Requirements

What you’ll need

A completed Bachelor’s degree from an accredited university preferred.
An associate degree is required.
Proven ability to manage customer contacts in a fast-paced environment.
At least 3 years of equivalent work experience.
Basic US legislation knowledge pertaining to HR & Labor. Global is a plus.
Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.
Strong relationship building skills.
High degree in HR process and policy knowledge.
Experience working with senior leaders.
Ability to work in a fast-paced environment where focus is on growth and scale.
Exceptional ability to collaborate with and grow a team.
Bilingual (Spanish) required.

Benefits

Comp & perks

Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess improvementreportingHR process knowledgeUS legislation knowledgeprocess redesigncustomer contact managementdata analysisstakeholder managementdefect identification

Soft Skills

decision makingrelationship buildingcollaborationcommunicationproblem solvingcustomer experience enhancementteam growthadaptabilitystrategic thinkingpartnership development

Certifications

Bachelor's degreeAssociate degree