Retention Specialist

LeadVenture™

Retention Specialist at LeadVenture tasked with retaining customers through phone and email responses. Collaborating with Production and Billing to facilitate customer inquiries and implementation processes.

Posted 5/5/2026full-timeRemote • California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Retain customers and revenue by responding to inquiries through phone and email
Demonstrate steps to address customer challenges
Express best practices and company philosophy for customer satisfaction
Work with Production to assist customers through implementation and website launch
Work with Billing to answer inquiries about pricing and product value
Manage customer calls and correctly mark customer status in the system
Request credits/refunds appropriately

Requirements

What you’ll need

2+ years’ experience in customer service
Excellent Customer Service Skills
Excellent Phone Etiquette
Excellent Listening Skills
Written Communications
Organizational Skills
Sales Experience (not required)
Digital Marketing Experience (not required)

Benefits

Comp & perks

Equal employment opportunities (EEO)
Complies with applicable state and local laws governing nondiscrimination in employment
Prohibits any form of workplace harassment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer Service SkillsPhone EtiquetteListening SkillsWritten CommunicationsOrganizational Skills