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Technical Support Specialist III
LeadVenture™Technical Support Specialist handling customer support via phone, email, and chat for Dealer Spike. Resolving technical issues and providing education on the platform.
Tech Stack
Tools & technologiesBootstrapJavaScriptjQuerySCSS
About the role
Key responsibilities & impact- Provide technical support to all customers using a ticket-based case tracking system
- Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library)
- Solve customer problems in a reasonable time frame
- Provide Dealer Spike website platform education/coaching to customers and co-workers as needed
- Create content for the Dealer Spike Knowledge Base (internal and customer-facing)
Requirements
What you’ll need- Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery
- Working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
- Previous customer service experience (2+ years preferred)
- Previous web development experience (1+ years preferred)
- Clear speaking voice / good phone skills
Benefits
Comp & perks- Equal employment opportunities (EEO)
- Workplace harassment prohibited
- Comprehensive knowledge training
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HTMLCSSLESSSASSJavaScriptjQueryresponsive web designBootstrapFlexboxweb development
Soft Skills
customer serviceproblem solvingcommunicationcoachingtime managementclear speaking