Customer Care Representative
LeadVenture™
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for your assigned accounts, ensuring customers receive exceptional experience with TCS software.
- Communicate with customers via email, phone calls, and virtual meetings.
- Provide ongoing training and guidance to help customers get the most out of our POS software.
- Troubleshoot customer-reported issues and work closely with internal departments (Support, Development, Training, etc.) to ensure timely resolution.
- Regularly assessing customer satisfaction, identifying potential risks, and taking proactive steps to improve retention.
- Document customer interactions, follow-up tasks, and resolutions clearly and accurately.
- Build strong relationships with customers, understand their business needs, and ensure they are fully leveraging system features.
- Promote best practices, new features, and optional services that support customer success.
- Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers.
Requirements
- College Degree and/or Industry experience preferred
- Strong communication and customer service skills
- Excellent time management and organizational ability
- A proactive, problem-solving mindset
- Ability to multitask and prioritize effectively
- Comfort working in a fast-paced environment
- Technical aptitude and eagerness to learn software tools
- Experience using CRM systems (preferred)
Benefits
- Equal employment opportunities (EEO)
- Prohibits any form of workplace harassment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
POS softwareCRM systems
Soft skills
communication skillscustomer service skillstime managementorganizational abilityproblem-solving mindsetmultitaskingprioritizationrelationship building
Certifications
College Degree