Accounts Receivable Specialist
LeadVenture™
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Monitor portfolio of accounts daily and identify outstanding account receivables
- Investigate historical data for debts and bills and take actions to encourage timely payments
- Process payments, credits, and refunds
- Research and respond to customer inquiries regarding billing-related issues
- Reconcile accounts for billing and cash application and resolve customer credit issues
- Contact customers (via phone and email) with overdue balances and collect payment
- Negotiate payment plans within approved guidelines
- Update account status records and keep up-to-date accurate notes on customer records
- Prepare and present reports on collection activities and progress
- Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank
- Answer incoming phone calls and respond to voicemails in a timely manner
- Respond to internal requests and manage email inboxes daily (personal and group email inboxes)
- Help customers navigate through the cancellation process to settle their contract balance
- Review accounts that have filed for bankruptcy
- Work with a 3rd party collections agency and submit delinquent accounts
- Escalate issues which need additional review
- Other projects and tasks as assigned
Requirements
- At least 2–3 years’ experience in Collections and Accounts Receivable
- Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Exceptional attention to detail and problem-solving skills
- Exceptional integrity, honesty, and trustworthiness
- Excellent ability to successfully interface with clients and handle multiple priorities concurrently
- Able to work in a fast-paced, continuously evolving environment
- Critical thinking skills
- Self-motivated
- High capacity to learn and adapt
Benefits
- Equal Opportunity Employer
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsaccounts receivablepayment processingcredit negotiationaccount reconciliationbillingcash applicationreport preparationcustomer inquiry resolutionbankruptcy review
Soft skills
attention to detailproblem-solvingintegrityhonestytrustworthinessclient interfacingmultitaskingadaptabilityself-motivationcritical thinking