Leadr

Customer Success Manager

• The Customer Success Enablement Manager will enable and equip Leadr’s Customer Success Managers (CSMs) and Academy Coaches with skills, tools, and processes to deliver consistent, high-value customer experiences.
• Design onboarding programs, create lifecycle playbooks, drive tool adoption, and orchestrate the post-sale customer journey to improve adoption, renewal, and expansion.
• Partner with CS leadership, Product, Academy, Marketing, and Sales to prepare post-sale teams to deliver customer outcomes at scale.