Lead Clinical Specialist, CRM
Abbott
Customer Success Enablement Manager
Leadr
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- The Customer Success Enablement Manager will enable and equip Leadr’s Customer Success Managers (CSMs) and Academy Coaches with skills, tools, and processes to deliver consistent, high-value customer experiences.
- Design onboarding programs, create lifecycle playbooks, drive tool adoption, and orchestrate the post-sale customer journey to improve adoption, renewal, and expansion.
- Partner with CS leadership, Product, Academy, Marketing, and Sales to prepare post-sale teams to deliver customer outcomes at scale.
Requirements
- 2+ years in Customer Success, Enablement, or related SaaS role (experience in both IC and training/design preferred)
- Strong understanding of SaaS customer lifecycle and customer journey orchestration
- Excellent facilitation, presentation, and communication skills
- Experience building onboarding programs, playbooks, and process documentation
- Proficient in Gainsight, Salesforce, and Pendo
- Highly organized with a bias for action in a fast-paced startup environment
