Leadr

Customer Success Enablement Manager

Leadr

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • The Customer Success Enablement Manager will enable and equip Leadr’s Customer Success Managers (CSMs) and Academy Coaches with skills, tools, and processes to deliver consistent, high-value customer experiences.
  • Design onboarding programs, create lifecycle playbooks, drive tool adoption, and orchestrate the post-sale customer journey to improve adoption, renewal, and expansion.
  • Partner with CS leadership, Product, Academy, Marketing, and Sales to prepare post-sale teams to deliver customer outcomes at scale.

Requirements

  • 2+ years in Customer Success, Enablement, or related SaaS role (experience in both IC and training/design preferred)
  • Strong understanding of SaaS customer lifecycle and customer journey orchestration
  • Excellent facilitation, presentation, and communication skills
  • Experience building onboarding programs, playbooks, and process documentation
  • Proficient in Gainsight, Salesforce, and Pendo
  • Highly organized with a bias for action in a fast-paced startup environment