Bi-lingual Spanish Client Concierge Specialist

Leading Edge Administrators

Client Concierge Specialist delivering high-touch service in the healthcare insurance sector. Guiding members through benefits and claims while ensuring satisfaction.

Posted 7/28/2026full-timeRemote • Arizona, Florida, Illinois, Kansas, Kentucky, New Jersey, New York, Ohio, Oklahoma, South Carolina, Tennessee, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-touch customer service within a health insurance environment, effectively communicating in both English and Spanish while navigating complex claims and benefits inquiries. Proficient in utilizing CRM systems and standard office applications to enhance member and provider experiences.

Highest-signal resume keywords

Bilingual Communication (English and Spanish)Customer Service Experience in HealthcareClaims Processing KnowledgeCRM System ProficiencyDetail-Oriented Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingBenefits EducationEligibility VerificationAppointment CoordinationKeyboard SkillsComputer Application ProficiencyCall Center Metrics FamiliarityEscalation HandlingHealthcare NavigationProblem Resolution

Soft Skills

Clear CommunicationProfessionalismAdaptabilityJudgmentDetail Orientation

Tools & Technologies

CRM SystemsMS WordMS ExcelMS OutlookMS PowerPoint

Industry Keywords

Health InsuranceCustomer ServiceCall CenterTPA EnvironmentMember Services

About the role

Key responsibilities & impact

Deliver high-touch, white-glove service experience to members, providers, and clients within a health insurance environment.
Serve as the primary point of contact for inbound calls, emails, and digital inquiries from members and providers in English and Spanish.
Deliver personalized, concierge-level service by understanding member needs and providing tailored solutions.
Assist members with benefits education, eligibility verification, and plan navigation.
Guide members through claims inquiries.
Support provider searches, appointment coordination, and healthcare navigation.
Research and resolve complex issues related to claims, billing, and coverage.

Requirements

What you’ll need

High school graduate or equivalent. Associates or Bachelor level degree preferred.
2+ years of experience in a customer service or call center environment handling escalation/2nd tier inquiries in a healthcare, insurance or TPA environment speaking, writing and reading English and Spanish
Comfortable supporting multiple channels and adjusting to dynamic workloads
Familiarity with call center metrics and quality standards; Experience with claims processing, benefits, eligibility systems preferred
Experience with CRM systems or customer support platforms preferred
Proficiency in MS Word, Excel, Outlook, and PowerPoint
Expert keyboard and navigation skills.
Ability to communicate clearly and professionally with internal and external customers.
Solid working knowledge of standard computer applications.
Must be detail-oriented and make decisions using available resources and sound judgment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Leading Edge Administrators Website LinkedIn All Job Openings 51 - 200 employees Founded 2010 🏥 Healthcare 💼 Consulting 📦 Logistics Healthcare
Consulting
Logistics Leading Edge Administrators is an independent third-party administrator specializing in healthcare services. The company is committed to improving the medical benefit landscape with innovative programs and strategies that enhance outcomes while reducing costs. LEA focuses on providing efficient, effective, and easy-to-implement health benefit solutions tailored to meet their clients' specific needs. Key services include self-funded health benefit plans, wage parity, and FlexCard benefits, aiming to achieve optimal results for employers, employees, and providers. With a mission centered around claims integrity, ACA compliance, and operational transparency, Leading Edge Administrators positions itself as a key player in the healthcare administration sector. Bi-lingual Spanish Client Concierge Specialist 🔥 5 minutes ago 🌵 Arizona, Florida, +10 more states – Remote 💵 $23 - $26 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📊 Business Intelligence Developer 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver high-touch, white-glove service experience to members, providers, and clients within a health insurance environment.
Serve as the primary point of contact for inbound calls, emails, and digital inquiries from members and providers in English and Spanish.
Deliver personalized, concierge-level service by understanding member needs and providing tailored solutions.
Assist members with benefits education, eligibility verification, and plan navigation.
Guide members through claims inquiries.
Support provider searches, appointment coordination, and healthcare navigation.
Research and resolve complex issues related to claims, billing, and coverage. 🎯 Requirements
High school graduate or equivalent. Associates or Bachelor level degree preferred.
2+ years of experience in a customer service or call center environment handling escalation/2nd tier inquiries in a healthcare, insurance or TPA environment speaking, writing and reading English and Spanish
Comfortable supporting multiple channels and adjusting to dynamic workloads
Familiarity with call center metrics and quality standards; Experience with claims processing, benefits, eligibility systems preferred
Experience with CRM systems or customer support platforms preferred
Proficiency in MS Word, Excel, Outlook, and PowerPoint
Expert keyboard and navigation skills.
Ability to communicate clearly and professionally with internal and external customers.
Solid working knowledge of standard computer applications.
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