Account Manager, Mid-Market Sales

Leadership Connect

Account Manager at Leadership Connect serving as primary point of contact for clients. Managing adoption, retention, and expansion efforts with a focus on relationship development and consultative engagement.

Posted 5/12/2026full-timeWashington, DC • District of Columbia, Virginia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage an assigned book of business, serving as the primary point of contact for client relationships across end users and executive decision-makers
Conduct executive-level conversations to present business-relevant solutions, articulate product value, and address competitive considerations
Build and execute strategic account plans in collaboration with client success team members
Research client industries and business priorities to develop a working understanding of their challenges and identify where Leadership Connect can add value
Lead discovery conversations to understand how clients work day-to-day, uncover friction points in their workflows, and identify gaps where Leadership Connect can meaningfully improve speed, accuracy, or outcomes
Connect client challenges directly to product solutions, articulating how specific features and capabilities address the problems surfaced during discovery
Lead renewal and retention efforts by clearly communicating the value delivered and embedding Leadership Connect solutions into client workflows
Identify and pursue expansion opportunities within existing accounts through consultative discovery and solution alignment

Requirements

What you’ll need

Demonstrated ability to manage and grow a book of business, with experience in renewals, expansion, and consultative client engagement
Strong discovery skills — able to ask the right questions, understand how clients work, and identify challenges that aren't always explicitly stated
Comfortable leading conversations with senior and executive-level stakeholders
Intellectually curious, with a genuine interest in understanding client industries, business priorities, and relationship development strategies
Able to connect client challenges to specific product solutions in a clear and credible way
Effective written and verbal communicator across client-facing and internal contexts
Organized and able to manage multiple client relationships and priorities simultaneously
Proficient with CRM systems; Salesforce experience a plus
Collaborative by nature — works effectively with client success, product, and internal teams to deliver for clients

Benefits

Comp & perks

Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client engagementrenewalsexpansionconsultative discoverysolution alignment

Soft Skills

discovery skillscommunicationorganizational skillscollaborationintellectual curiosity