Account Executive

Leaders in Sport

Membership Account Executive managing member accounts and enhancing engagement at Leaders Performance Institute. Collaborating cross-functionally to deliver membership product features and ensuring retention.

Posted 7/14/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client engagement within the sports industry, focusing on relationship building, performance tracking, and data-driven insights to enhance member experience and retention.

Highest-signal resume keywords

Account ManagementClient ServicesRelationship ManagementData AnalysisSports Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organisational SkillsTime ManagementClear CommunicationInfluencing SkillsProactive Problem Solving

Tools & Technologies

Microsoft OfficeExcelPowerPointOutlook

Industry Keywords

Membership ManagementMember EngagementPerformance TrackingData Protection ComplianceMarket Feedback

About the role

Key responsibilities & impact

Support all Leaders Performance Institute membership processes from onboarding through to renewal, ensuring adherence to agreed standards and best practices.
Manage a portfolio of Leaders Performance Institute member accounts, building strong relationships that drive engagement, enhance the member experience, and support renewal and growth.
Collaborate closely with internal teams to deliver membership product features, ensuring engagement KPIs and performance targets are achieved.
Support the execution of the membership communications plan to maximise awareness and engagement with Leaders Performance Institute product features.
Maintain an accurate and up-to-date member database, ensuring full compliance with data protection regulations.
Monitor and report on member engagement, behaviours, and product feature usage, providing data-driven insights and recommendations to improve performance.
Partner with Sales by contributing to discovery calls, offering insights on the membership audience, value proposition, and member experience.
Gather and share regular market feedback to inform product development and marketing strategies.
Develop deep industry knowledge of the target market, acting as a subject matter expert (SME) and sharing insights across the business.

Requirements

What you’ll need

2-3 years’ experience in account management, membership, client services, or customer engagement roles.
Passionate about sport performance, with a good understanding of the sports industry and client needs within it.
Strong organisational and time management skills, with the ability to manage multiple client accounts and priorities effectively.
Clear and confident communication skills (written and verbal), with the ability to engage, influence, and provide value to clients.
Strong relationship management skills, building trust with clients and collaborating effectively with internal stakeholders to deliver against expectations.
Commercially aware and detail-oriented, with the ability to track account performance, support retention, and deliver against KPIs.
Proactive and solutions-focused, taking ownership of client challenges and opportunities; comfortable using core tools such as Microsoft Office (Excel, PowerPoint, Outlook).

Benefits

Comp & perks

Enhanced family leave policies
Pension scheme
Simply Health membership
Access to a gym membership
Cycle to work scheme
26 days annual leave + half a day for your birthday + 1 additional day for every 2 years' service
Interest free season ticket loan
Opportunities to travel