Chief of Staff

Lead Surge

Chief of Staff role at Lead Surge overseeing agency operations and aligning leadership with CEO vision. Responsible for organizational clarity and performance metrics in high-stakes agency environment.

Posted 5/16/2026full-timeMassachusetts • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Reporting directly to the CEO
Serve as a strategic partner and the primary liaison between the CEO and the agency’s leadership team
Translate the CEO’s vision into actionable results by directly managing the administrative and operational needs of the agency’s leadership team
Focus on organizational alignment, ensuring that departmental leaders have clarity and resources to execute the CEO's directives
Ensure the agency’s internal infrastructure remains high-performing
Directly supervise and lead the agency’s senior leadership team
Act as the primary translator of CEO directives
Handle administrative tasks for the CEO’s direct reports
Set and monitor clear performance metrics for each direct report
Lead the resolution of operational roadblocks and conflicts among the leadership tier
Partner with the CEO and VP to prepare for annual leadership meetings
Maintain accurate documentation of executive decisions and follow up on action items across all departments

Requirements

What you’ll need

Bachelor’s degree in business administration, Management, or a related field required, MBA or equivalent advanced degree preferred
Minimum of 10+ years of experience in agency leadership or a senior management role
Proven track record of managing a multi-disciplinary team of Directors or department heads
Experience managing or closely partnering with cross-disciplinary teams spanning creative, technical, and analytics functions; direct management of leaders in IT, data/analytics, or creative disciplines is strongly preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business administrationmanagementperformance metricsoperational managementteam leadershipcross-disciplinary team managementadministrative managementstrategic planningconflict resolutiondocumentation management

Soft Skills

strategic partnershiporganizational alignmentcommunicationsupervisionproblem-solvingcollaborationleadershipclarityresource managementaction item follow-up

Certifications

Bachelor’s degreeMBA