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Lead Surge

Chief of Staff

Lead Surge

. Reporting directly to the CEO .

Posted 5/16/2026full-timeMassachusetts • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Reporting directly to the CEO
  • Serve as a strategic partner and the primary liaison between the CEO and the agency’s leadership team
  • Translate the CEO’s vision into actionable results by directly managing the administrative and operational needs of the agency’s leadership team
  • Focus on organizational alignment, ensuring that departmental leaders have clarity and resources to execute the CEO's directives
  • Ensure the agency’s internal infrastructure remains high-performing
  • Directly supervise and lead the agency’s senior leadership team
  • Act as the primary translator of CEO directives
  • Handle administrative tasks for the CEO’s direct reports
  • Set and monitor clear performance metrics for each direct report
  • Lead the resolution of operational roadblocks and conflicts among the leadership tier
  • Partner with the CEO and VP to prepare for annual leadership meetings
  • Maintain accurate documentation of executive decisions and follow up on action items across all departments

Requirements

What you’ll need
  • Bachelor’s degree in business administration, Management, or a related field required, MBA or equivalent advanced degree preferred
  • Minimum of 10+ years of experience in agency leadership or a senior management role
  • Proven track record of managing a multi-disciplinary team of Directors or department heads
  • Experience managing or closely partnering with cross-disciplinary teams spanning creative, technical, and analytics functions; direct management of leaders in IT, data/analytics, or creative disciplines is strongly preferred

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business administrationmanagementperformance metricsoperational managementteam leadershipcross-disciplinary team managementadministrative managementstrategic planningconflict resolutiondocumentation management
Soft Skills
strategic partnershiporganizational alignmentcommunicationsupervisionproblem-solvingcollaborationleadershipclarityresource managementaction item follow-up
Certifications
Bachelor’s degreeMBA