Account Manager

Lead Forensics

Customer Success Manager driving client retention and satisfaction at a SaaS company. Building strong relationships and contributing to revenue growth through account management.

Posted 5/1/2026full-timePortsmouth • 🇬🇧 United KingdomJuniorMid-Level💰 £30,000 - £40,000 per yearWebsite

About the role

Key responsibilities & impact

Building & maintaining strong client relationships with a portfolio of customers.
Hosting online meetings with various stakeholders to review progress of their desired outcomes.
Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
Contributing to revenue growth by upselling/uplifting client contracts
Negotiating contract renewals and expansion proposals
Identifying further use cases to increase value and liaise regularly to develop strategies
Work towards weekly KPI’s and monthly targets; both individually and as a team

Requirements

What you’ll need

At least 2-3 years of experience within a Sales/Account Management or Customer Success Background
Experience in using CRM systems
A confident personality/Great Communication Skills
Experience interacting with Director Level individuals
Strategic thinker with problem solving skills
Confident & Tenacious Self-Starter with a passion for delivering & meeting targets
Strong negotiating skills

Benefits

Comp & perks

Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
Regular company socials
Commission scheme
Enhanced Sick Pay, Maternity and Paternity pay.
Pension scheme with employer contributions
25 days holiday plus bank holidays
Free parking + onsite gym
Employee assistance programme

ATS Keywords

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Hard Skills & Tools

SalesAccount ManagementCustomer SuccessCRM systemsNegotiationUpsellingContract RenewalsKPI ManagementStrategic ThinkingProblem Solving

Soft Skills

Communication SkillsConfidenceTenacitySelf-StarterRelationship BuildingTeam CollaborationClient SupportStakeholder EngagementAdaptabilityCustomer Focus