Lead For America

Program Manager

• Build and update templates and project tracking tools in core systems (Asana, Google Sheets, Google Forms, Campground) to establish, refine or revise Standard Operating Procedures (SOPs) and regular analysis of critical workstreams.
• Document processes, regulations, and resources for all LFA Program operations to increase efficiency, consistency, and program implementation.
• Conduct needs assessments of existing programs, support feedback loops, and gather data to identify implementation improvement opportunities (especially regarding workflows and SOPs).
• Assist with Program Operations Feasibility Tests for LFA’s programmatic growth and expansion.
• Provide "retro" (retrospective) support for the Program Implementation and Program Operations-specific retros following program milestones by creating templates, supporting notetaking, and tracking team commitments via project management platforms.
• Coordinate task assignments in Campground (Program CRM and LMS platform).
• Ensure the task completion of Host Site Supervisor and Member transitions—from recruiting to onboarding, orientation, and throughout their service term.
• Support program wrap-up activities, including building out "Member Exit" project boards and reviewing and organizing final files (e.g., Member SOS content).
• Stay current on tools and best practices for process improvements, including automation and AI.
• Collaborate with Monitoring & Evaluation and Program Coordinators on tasks and logistics associated with data collection, data quality, data monitoring, and grant compliance.
• Understand and support compliance with evaluation and audit needs, as well as programmatic requirements, in support of the Director of Program Operations and the Compliance and Grant Manager.
• Coordinate with Marketing & Communications, Program Coordinators, and Team Leads to collect member service highlights and pipeline via internal platforms (Slack, site visits) for internal Member communication and external communication to stakeholders (e.g. Host Sites, marketing).

Program Operations Associate