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Customer Service Technician
Le'Fant LLCCustomer Service Technician at Le'fant responding to technical issues escalated by customers. Acting as a liaison between operations, clients, and Engineering/Development teams.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Respond to technical issues escalated by customers
- Act as a liaison between operations, the client, and Engineering/Development
- Respond to end user requests for assistance using existing manuals and scripted responses
- Effectively interact with customers and refer ongoing issues to the appropriate engineering support team
Requirements
What you’ll need- Must be a US citizen or authorized to work in the U.S.
- Must Live in the US and have maintained a permanent residence in the US for at least the last 3 consecutive years (36 months)
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls
- Experience documenting and communicating work-a-rounds and solutions clearly
- Ability to manage time and prioritization of tasks as a high level
- Ability to communication effectively with managers and customers
- Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment
- Experience with tools such as ServiceNow, GitHub, Jira
- High school diploma or GED
Benefits
Comp & perks- 401K matching
- Customized health plans
- Dental and vision insurance
- Life insurance
- Short and long term disability coverage
- Incentives program to recognize exceptional behavior
- Competitive base salaries
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem solvingdebuggingtechnical issue resolutionSoftware Development Lifecycle
Soft Skills
prioritizationtask executionteam collaborationself-motivationcommunication
Certifications
high school diplomaGED