Supervise, direct, and coordinate activities and schedules of contract supervisors/team leads
Develop quality and production/performance goals for assigned staff
Monitor staff-level performance
Oversee daily execution of all contract operations
Supervise Team Leads and ensure coordination across all functional areas
Assign and rebalance workloads based on volume, priority, and SLA requirements
Monitor productivity, throughput, and quality performance metrics
Ensure adherence to SOPs, regulatory requirements, PII/data security standards
Conduct daily/weekly operational reviews and performance tracking
Prepare and submit production and performance reports
Coordinate with Government staff on workload priorities and operational issues
Identify inefficiencies and implement corrective actions and process improvements
Support interoperability by coordinating staff transitions across programs

Requirements

Must be a U.S. Citizen
All work must be performed within the United States
Must have the ability to receive and maintain a suitability clearance
Bachelor's degree
7–10+ yrs program management experience
Extensive experience in leading and maintaining teams, stakeholders, and complex federal programs
Familiarity with U.S. immigration programs (e.g., H-2A, H-2B, PERM) is preferred
Graduate degree preferred (MBA/MPA/JD)
Project Management Professional (PMP) certification is preferred

Benefits

401k matching
Customized health plans
Dental and vision insurance
Life insurance
Short and long term disability coverage
Incentives program
Competitive base salaries

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementperformance metricsprocess improvementsSOP adherencedata security standardsworkload prioritizationoperational reviewsperformance trackingquality assurancecontract operations

Soft Skills

leadershipcoordinationcommunicationproblem-solvingteam managementstakeholder engagementorganizational skillsefficiency identificationadaptabilitysupervision

Certifications

Project Management Professional (PMP)Bachelor's degreeGraduate degree (MBA/MPA/JD)