Customer Care
Le Bureau des Talents
full-time
Posted on:
Location Type: Office
Location: Gif-sur-Yvette • 🇫🇷 France
Visit company websiteSalary
💰 €32,000 - €45,000 per year
Job Level
Mid-LevelSenior
About the role
- You will be the essential link between sales, operations and customers, ensuring satisfaction and smooth project delivery:
- Administrative sales management: tracking contracts, orders, quotes and invoicing
- Coordination of logistics and delivery tracking to ensure deadlines and service quality
- Supporting sales teams in the preparation and follow-up of customer projects
- Customer interface: providing support, tracking and responding to requests, and resolving issues
- Monitoring KPIs and reporting activities to management
- Optimizing internal processes to improve efficiency and customer satisfaction
- Contributing to the continuous improvement of the customer experience and service quality
Requirements
- Initial experience in sales administration, commercial support or customer relations
- Strong organizational skills and thoroughness in managing files
- Excellent communication and customer relationship skills
- Ability to work cross-functionally with sales and operations teams
- Proactive, autonomous and takes initiative
- Solution-oriented with a focus on customer satisfaction
- Interest in technical environments (IT, data centers, infrastructure) is a plus
- Proficient with office tools and CRM systems
Benefits
- Permanent full-time position
- Structured international environment with strong growth
- Competitive compensation with benefits tied to performance and responsibilities
- Ongoing training and onboarding support
- Genuine opportunities for professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales administrationcommercial supportcustomer relationslogistics coordinationKPI monitoringprocess optimizationproject deliverycustomer support
Soft skills
organizational skillscommunication skillscustomer relationship skillscross-functional collaborationproactiveautonomousinitiativesolution-orientedfocus on customer satisfaction