Customer Experience Representative
LCMC Health
part-time
Posted on:
Location Type: Hybrid
Location: New Orleans • Louisiana • United States
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Tech Stack
About the role
- Acts as a liaison between LCMC Health and patients, providers, and payers for all post-care matters related to account resolution.
- Provides information regarding hospital billing practices, policies, and patient billing statements.
- Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.
- Fulfills the organization's mission of care and service by providing superior customer service to the patient community.
- Analyze posted transactions to determine why there is a credit balance and is responsible for accurate completion and resolution of potential credit balances for health plan payers and patients/guarantors.
- Accepts inbound phone calls from patients, early out and bad debt vendors, physician offices, insurance carriers, etc. within a specific response-to-call timeframe and with the intent to resolve the caller’s concern immediately.
- Follows scripts as provided by the call center manager to facilitate consistent and expedient account resolution.
- Clearly explains charges to customers, reports any charge/payment errors to managerial staff, and resolves any errors within LCMC’s computer system.
- Handles all communication (telephone, email, fax, interpersonal) with patients and other departments within the CBO.
- Collects patient payments and follows levels of authority for posting adjustments.
- Responsible for correcting errors in the calculation and posting of insurance contractual adjustments.
Requirements
- High School Diploma/GED or equivalent OR 2 years of experience in accounting, handling cash and/or cash reconciliation in a healthcare facility/hospital.
Benefits
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do You are welcome here.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account resolutionbilling practicespatient billing statementscredit balance analysistransaction analysiserror correctioncash reconciliation
Soft Skills
customer servicecommunicationinterpersonal skillsproblem-solvingattention to detail
Certifications
High School DiplomaGED