Customer Service Representative

LBC Mortgage

Customer Service Representative assisting clients throughout the mortgage process at LBC Mortgage. Ensure excellent service, support loan officers, and manage client communications.

Posted 4/15/2026full-timeRemote • 🇩🇴 Dominican RepublicMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer inbound calls, emails, and messages from clients in a professional and friendly manner
Provide updates to borrowers regarding loan status and next steps
Assist clients with document requests and basic loan-related questions
Support Loan Officers and Processors with administrative tasks
Maintain accurate client records and notes in the CRM system
Follow up with clients to ensure all required documents are received
Help resolve issues and escalate urgent matters when needed
Ensure high-quality customer experience and strong communication at all stages

Requirements

What you’ll need

Strong communication skills (verbal and written)
Professional attitude and customer-first mindset
Ability to multitask and stay organized in a fast-paced environment
Comfortable working with deadlines and follow-ups
Basic computer skills and ability to work with CRM systems
Ability to work independently and as part of a team
Experience in mortgage, lending, banking, or real estate (preferred)
Experience working in customer support or client-facing roles
Familiarity with loan documentation is a plus
Knowledge of Encompass or similar systems is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LBC Mortgage Website LinkedIn All Job Openings 11 - 50 employees 💸 Finance 🏠 Real Estate 🏦 Banking Finance
Real Estate
Banking LBC Mortgage is a mortgage brokerage and direct lending firm that provides personalized home purchase, refinance, and investment property financing solutions. Serving borrowers across multiple U. S. states and offering nationwide investor programs, the company offers a broad range of loan products—including conventional, FHA, VA, jumbo, DSCR, bank-statement, ITIN, non-QM, HELOC, hard-money, construction, and commercial loans—along with in-house underwriting, access to 100+ lenders, multilingual support, and educational resources to simplify the loan process from consultation to closing. Customer Service Representative 🔥 7 minutes ago 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer inbound calls, emails, and messages from clients in a professional and friendly manner
Provide updates to borrowers regarding loan status and next steps
Assist clients with document requests and basic loan-related questions
Support Loan Officers and Processors with administrative tasks
Maintain accurate client records and notes in the CRM system
Follow up with clients to ensure all required documents are received
Help resolve issues and escalate urgent matters when needed
Ensure high-quality customer experience and strong communication at all stages 🎯 Requirements
Strong communication skills (verbal and written)
Professional attitude and customer-first mindset
Ability to multitask and stay organized in a fast-paced environment
Comfortable working with deadlines and follow-ups
Basic computer skills and ability to work with CRM systems
Ability to work independently and as part of a team
Experience in mortgage, lending, banking, or real estate (preferred)
Experience working in customer support or client-facing roles
Familiarity with loan documentation is a plus
Knowledge of Encompass or similar systems is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Customer Care Specialist 🕒 April 1 Uniform Advantage (UA Brands) 501 - 1000 👗 Fashion 🛒 Retail 🛍️ eCommerce Website LinkedIn All Job Openings Bilingual Customer Care Specialist responsible for managing phone-based inquiries in English and Spanish. Resolving complex customer service issues and providing high-quality support in a remote environment. 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Bilingual Client Success, Spanish, English 🕒 March 30 The Credit Pros 51 - 200 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Bilingual Client Success representative in credit repair supporting customers primarily through phone and email. Handle inquiries, facilitate resolutions, and contribute to client satisfaction and retention. 🇩🇴 Dominican Republic – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Customer Support Executive – German/English 🕒 March 23 LiveAboard.com 51 - 200 Website LinkedIn All Job Openings Customer Support Executive facilitating outstanding service for LiveAboard.com and assisting guests with their travel adventures. Remote position for customer support in the Americas. 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Travel Customer Service Representative 🕒 March 1 Prestige Travel Agency by Mich 1 - 10 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Travel Customer Service Representative for Prestige Travel Agency, assisting clients with travel bookings and inquiries. Providing exceptional customer service from booking to post-trip follow-up in a remote setting. 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Luxury Travel Consultant – Customer Experience 🕒 March 1 Prestige Travel Agency by Mich 1 - 10 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Luxury Travel Consultant at Prestige Travel Agency providing customer support for travel plans. Delivering high-quality service and managing luxury travel experiences remotely. 🇩🇴 Dominican Republic – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

basic computer skillsCRM systemsloan documentationEncompass

Soft Skills

strong communication skillsprofessional attitudecustomer-first mindsetmultitaskingorganizational skillsability to work independentlyteamworkproblem-solving