Customer Service Representative

LBC Mortgage

Customer Service Representative assisting clients with mortgage inquiries and support. Answering calls and emails while ensuring excellent customer service throughout the loan process.

Posted 4/14/2026full-timeRemote • 🇧🇩 BangladeshMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer inbound calls, emails, and messages from clients in a professional and friendly manner
Provide updates to borrowers regarding loan status and next steps
Assist clients with document requests and basic loan-related questions
Support Loan Officers and Processors with administrative tasks
Maintain accurate client records and notes in the CRM system
Follow up with clients to ensure all required documents are received
Help resolve issues and escalate urgent matters when needed
Ensure high-quality customer experience and strong communication at all stages

Requirements

What you’ll need

Strong communication skills (verbal and written)
Professional attitude and customer-first mindset
Ability to multitask and stay organized in a fast-paced environment
Comfortable working with deadlines and follow-ups
Basic computer skills and ability to work with CRM systems
Ability to work independently and as part of a team
Experience in mortgage, lending, banking, or real estate (preferred)
Experience working in customer support or client-facing roles
Familiarity with loan documentation is a plus
Knowledge of Encompass or similar systems is a plus

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account LBC Mortgage Website LinkedIn All Job Openings 11 - 50 employees 💸 Finance 🏠 Real Estate 🏦 Banking Finance
Real Estate
Banking LBC Mortgage is a mortgage brokerage and direct lending firm that provides personalized home purchase, refinance, and investment property financing solutions. Serving borrowers across multiple U. S. states and offering nationwide investor programs, the company offers a broad range of loan products—including conventional, FHA, VA, jumbo, DSCR, bank-statement, ITIN, non-QM, HELOC, hard-money, construction, and commercial loans—along with in-house underwriting, access to 100+ lenders, multilingual support, and educational resources to simplify the loan process from consultation to closing. Customer Service Representative 🔥 3 minutes ago 🇧🇩 Bangladesh – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Answer inbound calls, emails, and messages from clients in a professional and friendly manner
Provide updates to borrowers regarding loan status and next steps
Assist clients with document requests and basic loan-related questions
Support Loan Officers and Processors with administrative tasks
Maintain accurate client records and notes in the CRM system
Follow up with clients to ensure all required documents are received
Help resolve issues and escalate urgent matters when needed
Ensure high-quality customer experience and strong communication at all stages 🎯 Requirements
Strong communication skills (verbal and written)
Professional attitude and customer-first mindset
Ability to multitask and stay organized in a fast-paced environment
Comfortable working with deadlines and follow-ups
Basic computer skills and ability to work with CRM systems
Ability to work independently and as part of a team
Experience in mortgage, lending, banking, or real estate (preferred)
Experience working in customer support or client-facing roles
Familiarity with loan documentation is a plus
Knowledge of Encompass or similar systems is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

basic computer skillsCRM systemsloan documentationEncompass

Soft Skills

strong communication skillsprofessional attitudecustomer-first mindsetmultitaskingorganizational skillsability to work independentlyteamworkproblem-solving