Bookkeeping Support Specialist

Layer

Bookkeeping Support Specialist helping SMBs with bookkeeping setup and customer support. Collaborating internally to improve workflows and customer experience, while maintaining detailed records.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.

Requirements

What you’ll need

2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Layer Website LinkedIn All Job Openings 1 - 10 employees Layer is a software company that helps API vendors improve the developer experience for setting up their products. Layer has raised over $3M in funding from VCs including Drive Capital, Resolute Ventures, Alumni Ventures, 1517 Fund, and more. Bookkeeping Support Specialist Job not on LinkedIn 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support. 🎯 Requirements
2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative, Bilingual 🔥 19 minutes ago iSales Solutions LLC 1 - 10 🤝 B2B ⚡ Productivity ☁️ SaaS Website LinkedIn All Job Openings Call Center Representative liaising with customers and providing support for utility contracting services. Managing calls and ensuring customer satisfaction with a strong focus on problem-solving. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Manager 🔥 25 minutes ago Breeze Designs Unlimited, LLC 1 - 10 🏠 Real Estate Website LinkedIn All Job Openings Customer Support Manager overseeing the support team across various channels for GUAPI, a premium streetwear brand. Driving customer experience and managing operations at scale. 🇺🇸 United States – Remote 💵 $1 / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Specialist – Experienced 🔥 27 minutes ago Brushfire 11 - 50 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Support Specialist providing support for Brushfire's event management platform. Troubleshooting issues and managing event set-up for clients through various communication channels. 🇺🇸 United States – Remote 💵 $62k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 40 minutes ago Bozeman Health 1001 - 5000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Customer Service Representative managing incoming and outgoing patient calls at Bozeman Health. Addressing patient inquiries and resolving concerns efficiently while maintaining communication within the healthcare system. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Sales, Customer Service Representative – Bilingual in Spanish Required 🔥 1 hour ago Prime Group Holdings, LLC 501 - 1000 🏠 Real Estate 💸 Finance Website LinkedIn All Job Openings Sales/Customer Service Representative providing bilingual service support for storage facilities. Managing inbound calls and ensuring outstanding customer hospitality while promoting company service values. 🇺🇸 United States – Remote 💵 $19 - $21 / hour 🔥 Funding within the last year 💰 $156M Debt Financing - Prime Group Holdings on 2025-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

bookkeepingfinancial concepts

Soft Skills

live communicationactive listeningwritten communicationattention to detailmultitaskingownership mindsetgrowth mindsetempathy